SensorTech, LLC Privacy Policy Version120123

When you use our services, you trust us with your information. We understand this is a big responsibility and work hard to protect your information. WE DO NOT SELL YOUR PERSONAL INFORMATION TO ANYONE.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

We build a range of products and services that help companies, and their employees monitor bulk liquid tank levels, water well levels and other environments.

Our services include:

Level Devil Sensors and Remote Monitor including associated software, associated website and App, and Remote Contactor and associated App.

You can sign up for a SensorTech/Level Devil Account if you want to receive remote telemetry unit data and alarms via website, app, text and/or email.

If you have any questions about this Privacy Policy, you can contact us.

INFORMATION SENSORTECH COLLECTS

We want you to understand the types of information we collect as you use our services.

We collect information to provide better services to all our users such. This information can include company name, usernames, first and names, passwords, emails, phone numbers, carrier. The information SensorTech collects, and how that information is used, depends on how you use our services.

When you’re not signed into a SensorTech Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This allows us to do things like maintain your preferences across browsing sessions, such as administration rights.

When you’re signed in, we also collect information that we store with your SensorTech Account, which we treat as personal information.

Things you provide to us

When you create a SensorTech/Level Devil Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number. Even if you aren’t signed in to a SensorTech/Level Devil Account, you might choose to provide us with information — like an email address to communicate with SensorTech or receive updates about our services. We do not send marketing messages to user emails. User emails are used to notify users of alarms and other notifications the user has determined.

Information we collect as you use our services

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

We collect this information when a SensorTech/Level Devil service on your device contacts our servers —for example, when you install an app from the Play Store or when a service checks for automatic updates. If you’re using an Android device with SensorTech/Level Devil apps, your device periodically contacts SensorTech/Level Devil servers to provide information about your device and connection to our services. This information includes things like your device type and carrier name, crash reports, which apps you've installed, and, depending on your device settings, other information about how you’re using your Android device.

Your activity

We collect information about your activity in our services. The activity information we collect may include:

Data and content within SensorTech/Level Devil website and apps you collect and download, etc?

If you use our services to receive messages, we may collect message log information like your phone number, recipient email address, time and date of messages, routing information, and types and volumes of messages.

You can visit your SensorTech Account to find and manage activity information that’s saved in your account.

Go to SensorTech Account

Your location information

GPS information is not tracked or collected by SensorTech/Level Devil unless the GPS coordinates of a user’s personal device are provided by the user when setting up a SensorTech/Level Devil Remote Telemetry Unit permanently affixed to a tank or well. We do not use GPS or other methods to track users movements or locations.

Your location can be determined with varying degrees of accuracy by:

GPS and other sensor data from your device IP address

Information about things near your device, such as Wi-Fi access points, cell towers,and Bluetooth-enabled devices

WHY SENSORTECH COLLECTS DATA

We use data to build better services. We use the information we collect from all our services for the following purposes:

Provide our services: We use your information to deliver our services, like delivering tank levels and high or low level alarms.

Maintain & improve our services: We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us.

We don’t share information that personally identifies you with advertisers, such as your name or email

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. We use a variety of tools to do this, including Google Analytics.

Communicate with you

We use information we collect, like your email address, to interact with you directly. We may notify you of alarms and levels you have specified, or communicate system maintenance needs. We may let you know about upcoming changes or improvements to our services. And if you contact SensorTech, we’ll keep a record of your request in order to help solve any issues you might be facing.

Protect SensorTech, our users, and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm SensorTech, our users, or the public.

We use different technologies to process your information for these purposes.

We may combine the information we collect among our services and across your devices for the purposes described above.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

YOUR PRIVACY CONTROLS

You have choices regarding the information we collect and how it's used.

This section describes key controls for managing your privacy across our services.

Go to Privacy Settings

Manage, review, and updating your information under User Preferences

Delete your entire SensorTech Account

visit Unsubscribe

There are other ways to control the information SensorTech collects whether or not you’re signed in to a SensorTech Account, including:

Browser settings: For example, you can configure your browser to indicate when SensorTech has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things like remembering your language preferences.

Device-level settings: Your device may have controls that determine what information we collect.

When SensorTech shares your information

We do not share your personal information with companies, organizations, or individuals outside of SensorTech except in the following cases:

With your consent

We’ll share personal information outside of SensorTech when we have your consent.

Receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request

External processing

For legal reasons

We will share personal information outside of SensorTech if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

Meet any applicable law, regulation, legal process, or enforceable governmental request.

Enforce applicable Terms of Service, including investigation of potential violations.

Detect, prevent, or otherwise address fraud, security, or technical issues.

Protect against harm to the rights, property or safety of SensorTech, our users, or the public as required or permitted by law.

If SensorTech is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

KEEPING YOUR INFORMATION SECURE

We build security into our services to protect your information

We work hard to protect you and SensorTech from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems

We restrict access to personal information to SensorTech employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

DELETING YOUR INFORMATION

You can delete your personal information from your SensorTech Account at any time

To delete your information, you can:

visit webdata.leveldevil.com/unsubscribe

RETAINING YOUR INFORMATION

We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings.

Other data is deleted or anonymized automatically after a set period of time, such as message logs.

We keep some data until you delete your SensorTech Account, such as information about how often you use our services.

And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

COMPLIANCE & COOPERATION WITH REGULATORS

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

U.S. state law requirements

Some U.S. state privacy laws require specific disclosures.

This Privacy Policy is designed to help you understand how SensorTech handles your information:

We explain the categories of information SensorTech collects and the sources of that information in Information SensorTech collects.

We explain the purposes for which SensorTech collects and uses information in Why SensorTech collects data.

We explain when SensorTech may disclose information in Sharing your information. SensorTech does not sell your personal information. SensorTech also does not “share” your personal information as that term is defined in the California Consumer Privacy Act (CCPA).

We explain how SensorTech retains information in Retaining your information. You can also learn more about how SensorTech anonymizes data. As described there, when SensorTech anonymizes data to protect your privacy, we maintain policies and technical measures to avoid re-identifying that information.

U.S. state privacy laws also provide the right to request information about how SensorTech collects, uses, and discloses your information. And they give you the right to access your information, sometimes in a portable format; correct your information; and to request that SensorTech delete that information. Many of these laws also provide the right to opt out of certain forms of profiling and targeted advertising. They also provide the right to not be discriminated against for exercising these privacy rights. Finally, the CCPA treats certain kinds of information, like health data, as sensitive; when users provide this information, SensorTech only uses it for purposes permitted by the CCPA, like to provide services that are requested and expected by our users.

We describe the choices you have to manage your privacy and data across SensorTech’s services in Your privacy controls. These tools allow you to access, review, update and delete your information, as well as export and download a copy of it.

When you use these tools, we’ll validate your request by verifying that you’re signed in to your SensorTech Account. If you have questions or requests related to your rights under U.S. state privacy laws, you (or your authorized agent) can also contact SensorTech. And if you disagree with the decision on your request, you can ask SensorTech to reconsider it by responding to our email.

We also provide more information on SensorTech’s handling of CCPA requests.

Some U.S. state privacy laws also require a description of data practices using specific categories. This table uses these categories to organize the information in this Privacy Policy.

Categories of information we collect

Identifiers and similar information such as your name and password, phone number, and address, as well as unique identifiers tied to the browser, application, or device you’re using.

Demographic information, such as your language.

Internet, network, and other activity information such as information about the interaction of your apps, browsers, and devices with our services (like IP address, crash reports, and system activity) You can review and control activity data stored in your SensorTech Account in My Activity.

Communications data, such as emails, if you use our services to send and receive messages.

Business purposes for which information may be used or disclosed

Protecting against security threats, abuse, and illegal activity: SensorTech uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services, SensorTech may receive or disclose information about IP addresses that malicious actors have compromised.

Auditing and measurement: SensorTech uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to our partners like publishers, advertisers, developers, or rights holders. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes.

Maintaining our services: SensorTech uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.

Research and development: SensorTech uses information to improve our services and to develop new products, features and technologies that benefit our users and the public. For example, we use publicly available information to help train SensorTech’s AI models and build products and features like SensorTech Translate, Bard, and Cloud AI capabilities.

Use of service providers: SensorTech shares information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures.

Legal reasons: SensorTech also uses information to satisfy applicable laws or regulations and discloses information in response to legal process or enforceable government requests, including to law enforcement.

Parties with whom information may be disclosed

Third parties with your consent, such as services that integrate with SensorTech’s services. You can review and manage third party apps and sites with access to data in your SensorTech Account.

Service providers, trusted businesses, or persons that process information on SensorTech’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Law enforcement or other third parties, for the legal reasons described in Sharing your information.

ABOUT THIS POLICY

When this policy applies

This Privacy Policy applies to all of the services offered by SensorTech LLC and its affiliates, including YouTube, Android, and services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:

The information practices of other companies and organizations that advertise our services

Services offered by other companies or individuals, including products or sites they offer that may include SensorTech services to which the policy applies, or products or sites displayed to you in search results, or linked from our services.

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Device

A device is a computer that can be used to access SensorTech services. For example, desktop computers, tablets, and smartphones are all considered devices.

SensorTech Account

You may access some of our services by signing up for a SensorTech Account and providing us with some personal information (typically your name, email address, and a password). This account information is used to authenticate you when you access SensorTech services and protect your account from unauthorized access by others. You can edit or delete your account at any time through your SensorTech Account settings.

IP address

Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

Non-personally identifiable information

This is information that is recorded about users so that it no longer reflects or references an individually-identifiable user.

Personal information

This is information that you provide to us which personally identifies you, such as your name, email address, or billing information, or other data that can be reasonably linked to such information by SensorTech, such as information we associate with your SensorTech Account.

Referrer URL

A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited.

Sensitive personal information

This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.

Server logs

Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Unique identifiers

A unique identifier is a string of characters that can be used to uniquely identify a browser, app, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed.

Unique identifiers can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising. For example, unique identifiers stored in cookies help sites display content in your browser in your preferred language. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

Additional Context

Deliver our services

Examples of how we use your information to deliver our services include:

We use the IP address assigned to your device to send you the data you requested.

We use unique identifiers stored in cookies on your device to help us authenticate you as the person who should have access to your SensorTech Account

detect abuse

When we detect spam, malware, illegal content, and other forms of abuse on our systems in violation of our policies, we may disable your account or take other appropriate action. In certain circumstances, we may also report the violation to appropriate authorities.

ensure our services are working as intended

For example, we continuously monitor our systems to look for problems. And if we find something wrong with a specific feature, reviewing activity information collected before the problem started allows us to fix things more quickly.

legal process, or enforceable governmental request

Like other technology and communications companies, SensorTech regularly receives requests from governments and courts around the world to disclose user data. Respect for the privacy and security of data you store with SensorTech underpins our approach to complying with these legal requests. Our legal team reviews each and every request, regardless of type, and we frequently push back when a request appears to be overly broad or doesn’t follow the correct process.

make improvements

For example, we use cookies to analyze how people interact with our services. And that analysis can help us build better products. For example, it may help us discover that it’s taking people too long to complete a certain task or that they have trouble finishing steps at all. We can then redesign that feature and improve the product for everyone.

phone number

If you add your phone number to your account, it can be used for different purposes across SensorTech/Level Devil services, depending on your settings. For example, your phone number can be used to receive alarms by text message.

protect against abuse

For example, information about security threats can help us notify you if we think your account has been compromised (at which point we can help you take steps to protect your account).

rely on cookies to function properly

Blocking cookies could prevent SensorTech/LevelDevil from working as expected.

U.S. state privacy laws

These laws include:

California Consumer Privacy Act (CCPA);

Virginia Consumer Data Protection Act (VCDPA);

Colorado Privacy Act (CPA);

Connecticut Act Concerning Personal Data Privacy and Online Monitoring (CTDPA); and

Utah Consumer Privacy Act (UCPA)